In one of our departments (supply chain-over 15k employees here), the leader got promoted and a new person is in his place. They provide supplies to our building – take care of the garbage, toilet paper, lighting, plumbing etc. The way he does things is affecting the efficiency of operations that we had with the former manager. I have approached him directly related to the needs of our department, but there has been little to slow response. This last time was a huge problem because it left us without supplies for a few hundred people we provided a service for. I was told from one of his employees that he purposely directed his staff to devote time to another building. She didn’t want him to know. However, I need to address this. While I don’t expect him to be like the other leader, I do expect that the needs of our many employees and customers are taken care of the same way…how can I word an email and make it seem like I am not ‘tattling’ on the woman who informed me of his total absence to attend to our building.